Acute care hospital in Memphis, TN
St Francis Hospital
5959 Park Ave, Memphis, TN 38119 · (901) 765-1000
CMS overall hospital star rating
- Patient survey★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
St Francis Hospital at a glance
St Francis Hospital is a for-profit acute care hospital in Memphis, Tennessee (Shelby County).
CMS gives it 1 out of 5 stars on its overall hospital star rating, worse than the Tennessee average of 3.1.
48% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 150 minutes in the ER, better than the Tennessee median of 162 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Proprietary
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Shelby County
- CMS Certification Number
- 440183
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 3 | 5 | 0 |
| Readmissions | 1 | 7 | 2 |
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 1 / 5 | 3.1 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 1 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 51% | 71% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 48% | 69.7% | 71.2% | Worse |
| Nurse communication (higher is better) | 1 / 5 | 3.5 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 3.3 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 1 / 5 | 2.6 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 1 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 1 / 5 | 3.2 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 949 | 598 | 611 |
Emergency room
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 150 min | 162 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 0% | 1.6% | 1.7% | Better |
| Emergency department volume | high |
Timely care
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 34% | 60.1% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 80% | 71.4% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13% | 12.3% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 13% | 11.6% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 17.9% | 16.2% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 18.5% | 13% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 10.9% | 9.1% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 2.5% | 2.4% | 2.4% | Average |
Readmissions (30-day)
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.8% | 14.4% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 24.1% | 21.4% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 18.3% | 17.5% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 19.9% | 19.9% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.8% | 5.9% | 5.8% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 12.7% | 10.8% | 11.1% | Worse |
Safety & infections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3.5% | 4.4% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 1.23 | 0.99 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.62 | 0.54 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.00 | 0.46 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 1.57 | 0.77 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.79 | 1.15 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.74 | 0.94 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.05 | 0.21 | 0.36 | Better |
Other hospitals near St Francis Hospital
Baptist Memorial Hospital
6019 Walnut Grove Road, Memphis, TN 38120 · 3.1 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageCrestwyn Behavioral Health
9485 Crestwyn Hills Cove, Memphis, TN 38125 · 4.9 mi
Psychiatric · For-profit
Not ratedDelta Specialty Hospital
3000 Getwell Rd, Memphis, TN 38118 · 5.6 mi
Acute Care Hospitals · For-profit
Not ratedLakeside Behavioral Health System
2911 Brunswick Rd, Memphis, TN 38133 · 9.7 mi
Psychiatric · Non-profit
Not ratedSaint Francis Bartlett Medical Center
2986 Kate Bond Rd, Bartlett, TN 38133 · 9.7 mi
Acute Care Hospitals · For-profit
★★★★★1Much below averageMethodist Hospitals of Memphis
1265 Union Ave Suite 700, Memphis, TN 38104 · 9.7 mi
Acute Care Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is St Francis Hospital's rating?
St Francis Hospital has 1 out of 5 stars on the CMS overall hospital star rating. The average for Tennessee hospitals is 3.1 stars.
How long is the ER wait at St Francis Hospital?
Patients treated and sent home from the emergency department spent a median of 150 minutes there, from arrival to departure. The Tennessee median is 162 minutes.
Does St Francis Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is St Francis Hospital and how do I contact it?
St Francis Hospital is at 5959 Park Ave, Memphis, TN 38119. Phone: (901) 765-1000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.