Acute care hospital in Chattanooga, TN
Memorial Healthcare System, INC
2525 Desales Ave, Chattanooga, TN 37404 · (423) 495-2525
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Memorial Healthcare System, INC at a glance
Memorial Healthcare System, INC is a non-profit acute care hospital in Chattanooga, Tennessee (Hamilton County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the Tennessee average of 3.1.
78% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 210 minutes in the ER, worse than the Tennessee median of 162 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 5 and worse on 1.
It does not provide emergency services.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Church
- Emergency services
- No
- County
- Hamilton County
- CMS Certification Number
- 440091
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 1 |
| Safety of care | 3 | 5 | 0 |
| Readmissions | 2 | 9 | 0 |
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 77% | 71% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 78% | 69.7% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.3 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.6 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.2 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 4 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 606 | 598 | 611 |
Emergency room
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 210 min | 162 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 1.6% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 75% | 60.1% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 64% | 71.4% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10% | 12.3% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 12.9% | 11.6% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 13.4% | 16.2% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 10.7% | 13% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 10.6% | 9.1% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 1.5% | 2.4% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.1% | 14.4% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 19% | 21.4% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 15.9% | 17.5% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 20.9% | 19.9% | 19.9% | Worse |
| Readmission rate after hip/knee replacement (lower is better) | 5.6% | 5.9% | 5.8% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 9.5% | 10.8% | 11.1% | Better |
Safety & infections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3.4% | 4.4% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 0.84 | 0.99 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.21 | 0.54 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.35 | 0.46 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.59 | 0.77 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.73 | 1.15 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.60 | 0.94 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.14 | 0.21 | 0.36 | Better |
Other hospitals near Memorial Healthcare System, INC
Erlanger Behavioral Hospital, LLC
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Acute Care Hospitals · For-profit
★★★★★4Above averageErlanger Medical Center
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Acute Care Hospitals · Government
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Acute Care Hospitals · Non-profit
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Acute Care Hospitals · For-profit
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Frequently asked questions
What is Memorial Healthcare System, INC's rating?
Memorial Healthcare System, INC has 5 out of 5 stars on the CMS overall hospital star rating. The average for Tennessee hospitals is 3.1 stars.
How long is the ER wait at Memorial Healthcare System, INC?
Patients treated and sent home from the emergency department spent a median of 210 minutes there, from arrival to departure. The Tennessee median is 162 minutes.
Does Memorial Healthcare System, INC have an emergency room?
No. CMS lists it as not providing emergency services.
Where is Memorial Healthcare System, INC and how do I contact it?
Memorial Healthcare System, INC is at 2525 Desales Ave, Chattanooga, TN 37404. Phone: (423) 495-2525.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.