Acute care hospital in Hilton Head Island, SC
Novant Health Hilton Head Medical Center
25 Hospital Center Blvd, Hilton Head Island, SC 29926 · (843) 681-6122
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Novant Health Hilton Head Medical Center at a glance
Novant Health Hilton Head Medical Center is a non-profit acute care hospital in Hilton Head Island, South Carolina (Beaufort County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the South Carolina average of 3.4.
55% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 166 minutes in the ER, close to the South Carolina median of 162 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Beaufort County
- CMS Certification Number
- 420080
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 1 | 4 | 0 |
| Readmissions | 1 | 9 | 1 |
Ratings
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 3.4 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 56% | 72.3% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 55% | 70.3% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3.7 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 3.5 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.7 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 1 / 5 | 3.1 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 2 / 5 | 3.6 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 524 | 782 | 611 |
Emergency room
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 166 min | 162 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 0% | 2% | 1.7% | Better |
| Emergency department volume | medium |
Timely care
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 48% | 65.8% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 86% | 76.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13.2% | 12.1% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 9.8% | 11.6% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 17.8% | 15.9% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 14.2% | 12.1% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 10.6% | 9.1% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 2.4% | 2.5% | 2.4% | Average |
Readmissions (30-day)
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.9% | 14.3% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 22.9% | 21.5% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 19.2% | 17.7% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 20.4% | 20% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.7% | 6.1% | 5.8% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 11.4% | 11.4% | 11.1% | Average |
Safety & infections
| Measure | This facility | South Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.5% | 4.2% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 0.88 | 0.96 | 1.00 | Average |
| Surgical site infections after colon surgery (lower is better) | 1.08 | 1.05 | 0.80 | Average |
| C. difficile intestinal infections (lower is better) | 0.30 | 0.28 | 0.36 | Better |
Other hospitals near Novant Health Hilton Head Medical Center
Beaufort County Memorial Hospital
955 Ribaut Rd, Beaufort, SC 29902 · 6.3 mi
Acute Care Hospitals · Government
★★★★★4Above averageNH Beaufort
1 Pinckney Blvd, Beaufort, SC 29902 · 6.3 mi
Acute Care - Department of Defense · Government
Not ratedCoastal Carolina Hospital
1000 Medical Center Drive, Hardeeville, SC 29927 · 18.9 mi
Acute Care Hospitals · For-profit
★★★★★4Above averageSavannah Health Services LLC DBA Memorial Health University Medical Center
4700 Waters Avenue, Savannah, GA 31404 · 22.7 mi
Acute Care Hospitals · Non-profit
★★★★★1Much below averageCoastal Harbor Treatment Center
1150 Cornell Ave, Savannah, GA 31406 · 27.6 mi
Psychiatric · For-profit
Not rated- ★★★★★2Below average
All hospitals in Hilton Head Island, SC · Compare side by side
Frequently asked questions
What is Novant Health Hilton Head Medical Center's rating?
Novant Health Hilton Head Medical Center has 2 out of 5 stars on the CMS overall hospital star rating. The average for South Carolina hospitals is 3.4 stars.
How long is the ER wait at Novant Health Hilton Head Medical Center?
Patients treated and sent home from the emergency department spent a median of 166 minutes there, from arrival to departure. The South Carolina median is 162 minutes.
Does Novant Health Hilton Head Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Novant Health Hilton Head Medical Center and how do I contact it?
Novant Health Hilton Head Medical Center is at 25 Hospital Center Blvd, Hilton Head Island, SC 29926. Phone: (843) 681-6122.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.