Acute care hospital in Pittsburgh, PA
West Penn Hospital
4800 Friendship Avenue, Pittsburgh, PA 15224 · (412) 578-5000
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
West Penn Hospital at a glance
West Penn Hospital is a non-profit acute care hospital in Pittsburgh, Pennsylvania (Allegheny County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Pennsylvania average of 3.5.
77% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 208 minutes in the ER, worse than the Pennsylvania median of 189 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Allegheny County
- CMS Certification Number
- 390090
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 0 |
| Safety of care | 0 | 6 | 1 |
| Readmissions | 1 | 5 | 1 |
Ratings
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 76% | 71.5% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 77% | 69.9% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3.1 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 3 / 5 | 2.8 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.5 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 2.9 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 438 | 639 | 611 |
Emergency room
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 208 min | 189 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 1.8% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 60% | 61.5% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 50% | 78.5% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11% | 11.7% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 9.8% | 10.7% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 16% | 15% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 11.8% | 11.3% | 12.1% | Average |
Readmissions (30-day)
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.6% | 14.5% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 20.9% | 21.6% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.2% | 17.6% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.8% | 20% | 19.9% | Average |
Safety & infections
| Measure | This facility | Pennsylvania avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.06 | 0.99 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.47 | 0.54 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.48 | 0.54 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 1.58 | 0.85 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.60 | 1.04 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.52 | 0.67 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.30 | 0.46 | 0.36 | Better |
Other hospitals near West Penn Hospital
Upmc Children's Hospital of Pittsburgh
One Children's Hospital Drive, Pittsburgh, PA 15224 · under 1 mi
Childrens · Non-profit
Not ratedChildren's Home of Pittsburgh
5324 Penn Avenue, Pittsburgh, PA 15224 · under 1 mi
Childrens · Non-profit
Not ratedMagee Womens Hospital of Upmc Health System
300 Halket Street, Pittsburgh, PA 15213 · 2.4 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageUpmc Presbyterian Shadyside
200 Lothrop Street, Pittsburgh, PA 15213 · 2.4 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average- ★★★★★4Above average
Allegheny General Hospital
320 East North Avenue, Pittsburgh, PA 15212 · 2.6 mi
Acute Care Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is West Penn Hospital's rating?
West Penn Hospital has 3 out of 5 stars on the CMS overall hospital star rating. The average for Pennsylvania hospitals is 3.5 stars.
How long is the ER wait at West Penn Hospital?
Patients treated and sent home from the emergency department spent a median of 208 minutes there, from arrival to departure. The Pennsylvania median is 189 minutes.
Does West Penn Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is West Penn Hospital and how do I contact it?
West Penn Hospital is at 4800 Friendship Avenue, Pittsburgh, PA 15224. Phone: (412) 578-5000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.