Acute care hospital in Roseburg, OR
Mercy Medical Center
2700 NW Stewart Parkway, Roseburg, OR 97471 · (541) 673-0611
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mercy Medical Center at a glance
Mercy Medical Center is a government acute care hospital in Roseburg, Oregon (Douglas County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Oregon average of 3.3.
56% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 202 minutes in the ER, worse than the Oregon median of 159 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 5 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Government - Hospital District Or Authority
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Douglas County
- CMS Certification Number
- 380027
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 1 |
| Safety of care | 1 | 5 | 0 |
| Readmissions | 4 | 3 | 0 |
Ratings
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 66% | 73.2% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 56% | 74.1% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 4 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 3.6 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 3.3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.8 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 3 / 5 | 3.3 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 622 | 604 | 611 |
Emergency room
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 202 min | 159 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 2.8% | 1.7% | Worse |
| Emergency department volume | high |
Timely care
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 64% | 56.2% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 62% | 58.6% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13.6% | 12.4% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 13.8% | 12% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 16.2% | 15.7% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 12.4% | 11.7% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 11.8% | 9.4% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.3% | 13.8% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 19.4% | 20.9% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 16.2% | 16.9% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.3% | 19.6% | 19.9% | Average |
Safety & infections
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.90 | 1.00 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.00 | 0.37 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.50 | 0.75 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.00 | 0.67 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.55 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.23 | 0.46 | 0.36 | Better |
Other hospitals near Mercy Medical Center
VA Roseburg Healthcare System
913 NW Garden Valley Blvd., Roseburg, OR 97471 · under 1 mi
Acute Care - Veterans Administration · Government
Not rated- ★★★★★2Below average
Coquille Valley Hospital
940 East 5th Street, Coquille, OR 97423 · 34.6 mi
Critical Access Hospitals · Government
Not rated
Frequently asked questions
What is Mercy Medical Center's rating?
Mercy Medical Center has 4 out of 5 stars on the CMS overall hospital star rating. The average for Oregon hospitals is 3.3 stars.
How long is the ER wait at Mercy Medical Center?
Patients treated and sent home from the emergency department spent a median of 202 minutes there, from arrival to departure. The Oregon median is 159 minutes.
Does Mercy Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mercy Medical Center and how do I contact it?
Mercy Medical Center is at 2700 NW Stewart Parkway, Roseburg, OR 97471. Phone: (541) 673-0611.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.