Acute care hospital in Canton, OH
Mercy Medical Center
1320 Mercy Drive NW, Canton, OH 44708 · (330) 489-1111
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mercy Medical Center at a glance
Mercy Medical Center is a non-profit acute care hospital in Canton, Ohio (Stark County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, worse than the Ohio average of 3.6.
62% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 265 minutes in the ER, worse than the Ohio median of 161 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Stark County
- CMS Certification Number
- 360070
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 2 | 4 | 1 |
| Readmissions | 1 | 9 | 1 |
Ratings
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 63% | 72.8% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 62% | 71.2% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 3.8 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 2 / 5 | 3.1 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.7 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 4 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 2 / 5 | 3.3 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 1,979 | 772 | 611 |
Emergency room
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 265 min | 161 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 4% | 1.6% | 1.7% | Worse |
| Emergency department volume | high |
Timely care
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 73% | 63.3% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 80% | 77.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12% | 11.6% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 8.3% | 10.6% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 14.4% | 14.7% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 11.4% | 11.7% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 6.5% | 8.3% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 3.1% | 2.3% | 2.4% | Worse |
Readmissions (30-day)
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.6% | 14.5% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.9% | 21.7% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 15.5% | 17.3% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.8% | 19.7% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.3% | 6.1% | 5.8% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 11.9% | 11.1% | 11.1% | Worse |
Safety & infections
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4% | 4.3% | 4.2% | Average |
| Serious complications (patient safety composite) (lower is better) | 0.95 | 0.97 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.17 | 0.58 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.63 | 0.43 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 2.86 | 1.02 | 0.80 | Worse |
| MRSA bloodstream infections (lower is better) | 0.46 | 0.81 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.54 | 0.42 | 0.36 | Better |
Other hospitals near Mercy Medical Center
- ★★★★★4Above average
Sunrise Vista Health and Wellness
1223 Market Avenue North, Canton, OH 44714 · 4.3 mi
Psychiatric · For-profit
Not ratedAultman Orrville Hospital
832 South Main Street, Orrville, OH 44667 · 17.3 mi
Critical Access Hospitals · Non-profit
Not ratedAlliance Community Hospital
200 East State Street, Alliance, OH 44601 · 17.5 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageAkron General Medical Center
1 Akron General Avenue, Akron, OH 44307 · 18.4 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above average- ★★★★★3Average
Frequently asked questions
What is Mercy Medical Center's rating?
Mercy Medical Center has 3 out of 5 stars on the CMS overall hospital star rating. The average for Ohio hospitals is 3.6 stars.
How long is the ER wait at Mercy Medical Center?
Patients treated and sent home from the emergency department spent a median of 265 minutes there, from arrival to departure. The Ohio median is 161 minutes.
Does Mercy Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mercy Medical Center and how do I contact it?
Mercy Medical Center is at 1320 Mercy Drive NW, Canton, OH 44708. Phone: (330) 489-1111.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.