Acute care hospital in Cleveland, OH
Metrohealth System
2500 Metrohealth Drive, Cleveland, OH 44109 · (216) 778-7089
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Metrohealth System at a glance
Metrohealth System is a non-profit acute care hospital in Cleveland, Ohio (Cuyahoga County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, worse than the Ohio average of 3.6.
75% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 156 minutes in the ER, close to the Ohio median of 161 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 4.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Cuyahoga County
- CMS Certification Number
- 360059
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 6 | 0 |
| Safety of care | 2 | 4 | 1 |
| Readmissions | 0 | 6 | 3 |
Ratings
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 73% | 72.8% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 75% | 71.2% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3.1 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.7 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,359 | 772 | 611 |
Emergency room
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 156 min | 161 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 2% | 1.6% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 48% | 63.3% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 94% | 77.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.7% | 11.6% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 8.3% | 10.6% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 12.1% | 14.7% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 9.8% | 11.7% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 8% | 8.3% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 15.5% | 14.5% | 14.4% | Worse |
| Readmission rate after heart failure (lower is better) | 23% | 21.7% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 18.6% | 17.3% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 19.1% | 19.7% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 6.4% | 6.1% | 5.8% | Worse |
| Readmission rate after heart bypass surgery (lower is better) | 10.2% | 11.1% | 11.1% | Better |
Safety & infections
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.7% | 4.3% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 1.37 | 0.97 | 1.00 | Worse |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.61 | 0.58 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.61 | 0.43 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 1.48 | 1.02 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 2.03 | 1.03 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 1.65 | 0.81 | 0.68 | Worse |
| C. difficile intestinal infections (lower is better) | 0.41 | 0.42 | 0.36 | Better |
Other hospitals near Metrohealth System
Lutheran Hospital
1730 West 25th Street, Cleveland, OH 44113 · 2.6 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageCleveland Clinic Children's Hospital for Rehab
2801 Martin Luther King, Jr Drive, Cleveland, OH 44104 · 4.3 mi
Childrens · Non-profit
Not ratedParma Community General Hospital
7007 Powers Boulevard, Parma, OH 44129 · 4.3 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average- ★★★★★5Much above average
Marymount Hospital
12300 McCracken Road, Garfield Heights, OH 44125 · 5.2 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above averageLouis Stokes Cleveland VA Medical Center
10701 East Blvd, Cleveland, OH 44106 · 6.2 mi
Acute Care - Veterans Administration · Government
★★★★★4Above average
Frequently asked questions
What is Metrohealth System's rating?
Metrohealth System has 3 out of 5 stars on the CMS overall hospital star rating. The average for Ohio hospitals is 3.6 stars.
How long is the ER wait at Metrohealth System?
Patients treated and sent home from the emergency department spent a median of 156 minutes there, from arrival to departure. The Ohio median is 161 minutes.
Does Metrohealth System have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Metrohealth System and how do I contact it?
Metrohealth System is at 2500 Metrohealth Drive, Cleveland, OH 44109. Phone: (216) 778-7089.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.