Acute care hospital in Wilmington, NC
Novant Health New Hanover Regional Medical Center
2131 S 17th St, Wilmington, NC 28402 · (910) 343-7000
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Novant Health New Hanover Regional Medical Center at a glance
Novant Health New Hanover Regional Medical Center is a government acute care hospital in Wilmington, North Carolina (New Hanover County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the North Carolina average of 3.3.
54% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 204 minutes in the ER, worse than the North Carolina median of 183 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 3.
Facility details
- Type
- Acute care hospital
- Ownership
- Government - Local
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- New Hanover County
- CMS Certification Number
- 340141
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 1 |
| Safety of care | 2 | 6 | 0 |
| Readmissions | 2 | 7 | 2 |
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 56% | 71.4% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 54% | 70% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3.6 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 3.5 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.8 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 1 / 5 | 3.3 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 382 | 685 | 611 |
Emergency room
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 204 min | 183 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 2.3% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 48% | 63.5% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 93% | 85.9% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.9% | 11.9% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 13.6% | 11.3% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 16.2% | 15.4% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 13% | 12.3% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 9.5% | 8.8% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 5.4% | 2.5% | 2.4% | Worse |
Readmissions (30-day)
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.4% | 14.2% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 19.4% | 21.4% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 15.8% | 17.1% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.7% | 19.8% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.1% | 5.7% | 5.8% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 12.1% | 10.9% | 11.1% | Worse |
Safety & infections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 2.8% | 4% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 1.01 | 0.99 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.41 | 0.66 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.59 | 0.55 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 1.29 | 0.93 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 1.37 | 1.27 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.60 | 0.74 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.22 | 0.31 | 0.36 | Better |
Frequently asked questions
What is Novant Health New Hanover Regional Medical Center's rating?
Novant Health New Hanover Regional Medical Center has 3 out of 5 stars on the CMS overall hospital star rating. The average for North Carolina hospitals is 3.3 stars.
How long is the ER wait at Novant Health New Hanover Regional Medical Center?
Patients treated and sent home from the emergency department spent a median of 204 minutes there, from arrival to departure. The North Carolina median is 183 minutes.
Does Novant Health New Hanover Regional Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Novant Health New Hanover Regional Medical Center and how do I contact it?
Novant Health New Hanover Regional Medical Center is at 2131 S 17th St, Wilmington, NC 28402. Phone: (910) 343-7000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.