Acute care hospital in Rochester, NY
Rochester General Hospital
1425 Portland Avenue, Rochester, NY 14621 · (585) 922-4000
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Rochester General Hospital at a glance
Rochester General Hospital is a non-profit acute care hospital in Rochester, New York (Monroe County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the New York average of 2.8.
60% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 233 minutes in the ER, worse than the New York median of 200 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 5.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Monroe County
- CMS Certification Number
- 330125
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 7 | 0 |
| Safety of care | 1 | 5 | 2 |
| Readmissions | 0 | 8 | 3 |
Ratings
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 59% | 65.8% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 60% | 66.2% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 2.9 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 2.7 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 2.9 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 2 / 5 | 3 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 2 / 5 | 2.3 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 3,464 | 860 | 611 |
Emergency room
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 233 min | 200 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 2.3% | 1.7% | Better |
| Emergency department volume | very high |
Timely care
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 45% | 58.6% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 70% | 69.3% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10.6% | 11.3% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 10.7% | 10.4% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 13% | 14.6% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 9.8% | 11% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 7.9% | 8.3% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 1.6% | 1.9% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 15.7% | 14.5% | 14.4% | Worse |
| Readmission rate after heart failure (lower is better) | 22.8% | 21.9% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 17% | 17.8% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 21.4% | 20.3% | 19.9% | Worse |
| Readmission rate after hip/knee replacement (lower is better) | 7.7% | 5.6% | 5.8% | Worse |
| Readmission rate after heart bypass surgery (lower is better) | 9.9% | 10.7% | 11.1% | Better |
Safety & infections
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3.3% | 4% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 1.75 | 1.10 | 1.00 | Worse |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.48 | 0.55 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.54 | 0.43 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.49 | 0.73 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 1.73 | 1.05 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.67 | 0.62 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.52 | 0.36 | 0.36 | Better |
Other hospitals near Rochester General Hospital
- ★★★★★3Average
Unity Specialty Hospital
89 Genesee Street, Rochester, NY 14611 · 3.6 mi
Acute Care Hospitals · Non-profit
Not rated- Not rated
Strong Memorial Hospital
601 Elmwood Ave, Rochester, NY 14642 · 4.8 mi
Acute Care Hospitals · Non-profit
★★★★★3Average- ★★★★★2Below average
Newark-Wayne Community Hospital
1200 Driving Park Avenue, Newark, NY 14513 · 26.6 mi
Acute Care Hospitals · Non-profit
★★★★★2Below average
Frequently asked questions
What is Rochester General Hospital's rating?
Rochester General Hospital has 2 out of 5 stars on the CMS overall hospital star rating. The average for New York hospitals is 2.8 stars.
How long is the ER wait at Rochester General Hospital?
Patients treated and sent home from the emergency department spent a median of 233 minutes there, from arrival to departure. The New York median is 200 minutes.
Does Rochester General Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Rochester General Hospital and how do I contact it?
Rochester General Hospital is at 1425 Portland Avenue, Rochester, NY 14621. Phone: (585) 922-4000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.