Acute care hospital in Hackensack, NJ
Hackensack University Medical Center
30 Prospect Ave, Hackensack, NJ 07601 · (551) 996-2000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hackensack University Medical Center at a glance
Hackensack University Medical Center is a non-profit acute care hospital in Hackensack, New Jersey (Bergen County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the New Jersey average of 3.1.
74% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 202 minutes in the ER, worse than the New Jersey median of 186 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 12 and worse on 4.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Bergen County
- CMS Certification Number
- 310001
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 6 | 2 | 0 |
| Safety of care | 4 | 4 | 0 |
| Readmissions | 2 | 5 | 4 |
Ratings
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 72% | 64.8% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 74% | 65% | 71.2% | Average |
| Nurse communication (higher is better) | 3 / 5 | 2.9 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 2.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.2 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 2.7 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.2 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 2 / 5 | 2.4 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 4,034 | 1,179 | 611 |
Emergency room
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 202 min | 186 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 1.6% | 1.7% | Better |
| Emergency department volume | very high |
Timely care
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 72% | 71.7% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 97% | 93% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10% | 11.7% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 8.2% | 10.3% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 11% | 14.7% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 9.4% | 11.1% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 5.6% | 7.9% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 1.3% | 2% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.2% | 14.4% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 19.9% | 21.6% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 16.1% | 17.8% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.2% | 20.2% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.2% | 5.9% | 5.8% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 9.8% | 11% | 11.1% | Better |
Safety & infections
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 5% | 4.3% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 0.72 | 1.00 | 1.00 | Better |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.34 | 0.47 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.38 | 0.46 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.51 | 0.52 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 1.09 | 0.96 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.80 | 0.77 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.35 | 0.29 | 0.36 | Better |
Other hospitals near Hackensack University Medical Center
- ★★★★★5Much above average
Englewood Hospital and Medical Center
350 Engle St, Englewood, NJ 07631 · 3.8 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageBergen New Bridge Medical Center
230 East Ridgewood Ave, Paramus, NJ 07652 · 4.2 mi
Acute Care Hospitals · Non-profit
Not rated- ★★★★★4Above average
St Mary's General Hospital
350 Boulevard, Passaic, NJ 07055 · 4.9 mi
Acute Care Hospitals · For-profit
★★★★★3AverageSt Joseph's University Medical Center INC
703 Main St, Paterson, NJ 07503 · 5.7 mi
Acute Care Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is Hackensack University Medical Center's rating?
Hackensack University Medical Center has 5 out of 5 stars on the CMS overall hospital star rating. The average for New Jersey hospitals is 3.1 stars.
How long is the ER wait at Hackensack University Medical Center?
Patients treated and sent home from the emergency department spent a median of 202 minutes there, from arrival to departure. The New Jersey median is 186 minutes.
Does Hackensack University Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Hackensack University Medical Center and how do I contact it?
Hackensack University Medical Center is at 30 Prospect Ave, Hackensack, NJ 07601. Phone: (551) 996-2000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.