Critical access hospital in New London, NH
New London Hospital
273 County Road, New London, NH 03257 · (603) 526-2911
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
New London Hospital at a glance
New London Hospital is a non-profit critical access hospital in New London, New Hampshire (Merrimack County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the New Hampshire average of 3.2.
80% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 160 minutes in the ER, close to the New Hampshire median of 168 minutes.
Facility details
- Type
- Critical access hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- County
- Merrimack County
- CMS Certification Number
- 301304
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 4 | 0 |
| Safety of care | 0 | 2 | 0 |
| Readmissions | 0 | 5 | 0 |
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 80% | 73.4% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 80% | 72.5% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.9 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 3.2 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 5 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 2.9 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 199 | 400 | 611 |
Emergency room
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 160 min | 168 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 1% | 2.3% | 1.7% | Better |
| Emergency department volume | low |
Timely care
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Healthcare workers given a flu vaccine (higher is better) | 98% | 86.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 10.7% | 11.4% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 14.4% | 15.7% | 15.3% | Better |
Readmissions (30-day)
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 22.1% | 21.9% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 19.1% | 17.9% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 20.9% | 20.1% | 19.9% | Worse |
Safety & infections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.00 | 0.40 | 0.48 | Average |
| C. difficile intestinal infections (lower is better) | 0.00 | 0.47 | 0.36 | Average |
Other hospitals near New London Hospital
Concord Hospital- Franklin
15 Aiken Avenue, Franklin, NH 03235 · 16 mi
Critical Access Hospitals · Non-profit
Not ratedValley Regional Hospital
243 Elm Street, Claremont, NH 03743 · 17.3 mi
Critical Access Hospitals · Non-profit
★★★★★3AverageAlice Peck Day Memorial Hospital
10 Alice Peck Day Drive, Lebanon, NH 03766 · 19.2 mi
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★★★★★4Above averageMt Ascutney Hospital
289 County Road, Windsor, VT 05089 · 23.3 mi
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Not ratedWhite River Jct VA Medical Center
163 Veterans Drive, White River Junction, VT 05009 · 23.8 mi
Acute Care - Veterans Administration · Government
★★★★★5Much above averageSpringfield Hospital
PO Box 2003, Springfield, VT 05156 · 24.8 mi
Critical Access Hospitals · Non-profit
Not rated
Frequently asked questions
What is New London Hospital's rating?
New London Hospital has 3 out of 5 stars on the CMS overall hospital star rating. The average for New Hampshire hospitals is 3.2 stars.
How long is the ER wait at New London Hospital?
Patients treated and sent home from the emergency department spent a median of 160 minutes there, from arrival to departure. The New Hampshire median is 168 minutes.
Does New London Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is New London Hospital and how do I contact it?
New London Hospital is at 273 County Road, New London, NH 03257. Phone: (603) 526-2911.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.