Acute care hospital in Omaha, NE
Chi Health Bergan Mercy
7500 Mercy Rd, Omaha, NE 68124 · (402) 398-6020
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Chi Health Bergan Mercy at a glance
Chi Health Bergan Mercy is a non-profit acute care hospital in Omaha, Nebraska (Douglas County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Nebraska average of 3.5.
62% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 156 minutes in the ER, worse than the Nebraska median of 120 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Douglas County
- CMS Certification Number
- 280060
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 3 | 3 | 0 |
| Readmissions | 1 | 8 | 1 |
Ratings
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.5 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.9 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 66% | 78.6% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 62% | 77.9% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 3.9 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 2 / 5 | 3.8 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 3.3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 4 / 5 | 4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 2 / 5 | 3.8 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 3 / 5 | 4.1 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 589 | 345 | 611 |
Emergency room
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 156 min | 120 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 4% | 0.4% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 63% | 62.4% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 84% | 74.4% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.4% | 11.8% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 9.6% | 12.4% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 15.5% | 16.8% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 11.8% | 11.9% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 8.4% | 9% | 8.6% | Average |
| Death rate for heart bypass surgery patients (lower is better) | 3.4% | 2.6% | 2.4% | Worse |
Readmissions (30-day)
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 16.2% | 14.3% | 14.4% | Worse |
| Readmission rate after heart failure (lower is better) | 21.2% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.6% | 17.3% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.7% | 19.8% | 19.9% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 10.4% | 10.9% | 11.1% | Better |
Safety & infections
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.99 | 0.96 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.46 | 0.36 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.14 | 0.26 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.00 | 0.62 | 0.80 | Better |
| MRSA bloodstream infections (lower is better) | 1.01 | 0.43 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.21 | 0.36 | 0.36 | Better |
Other hospitals near Chi Health Bergan Mercy
The Nebraska Methodist Hospital
8303 Dodge St, Omaha, NE 68114 · 1.8 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageMidwest Surgical Hospital LLC
7915 Farnam Drive, Omaha, NE 68114 · 1.8 mi
Acute Care Hospitals · For-profit
Not rated- Not rated
Nebraska Orthopaedic Hospital
2808 South 143rd Plaza, Omaha, NE 68144 · 3.4 mi
Acute Care Hospitals · For-profit
Not ratedBoys Town National Research Hospital
14000 Boys Town Hospital Road, Boys Town, NE 68010 · 4.5 mi
Childrens · Non-profit
Not ratedOmaha VA Medical Center (VA Nebraska Western Iowa Healthcare System)
4101 Woolworth Avenue, Omaha, NE 68105 · 4.5 mi
Acute Care - Veterans Administration · Government
★★★★★4Above average
Frequently asked questions
What is Chi Health Bergan Mercy's rating?
Chi Health Bergan Mercy has 4 out of 5 stars on the CMS overall hospital star rating. The average for Nebraska hospitals is 3.5 stars.
How long is the ER wait at Chi Health Bergan Mercy?
Patients treated and sent home from the emergency department spent a median of 156 minutes there, from arrival to departure. The Nebraska median is 120 minutes.
Does Chi Health Bergan Mercy have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Chi Health Bergan Mercy and how do I contact it?
Chi Health Bergan Mercy is at 7500 Mercy Rd, Omaha, NE 68124. Phone: (402) 398-6020.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.