Acute care hospital in Bolivar, MO
Citizens Memorial Hospital
1500 N Oakland, Bolivar, MO 65613 · (417) 326-6000
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Citizens Memorial Hospital at a glance
Citizens Memorial Hospital is a government acute care hospital in Bolivar, Missouri (Polk County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Missouri average of 3.1.
71% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 186 minutes in the ER, worse than the Missouri median of 161 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Government - Hospital District Or Authority
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Polk County
- CMS Certification Number
- 260195
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 0 |
| Safety of care | 0 | 2 | 0 |
| Readmissions | 1 | 5 | 1 |
Ratings
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 71% | 72.2% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 71% | 70.8% | 71.2% | Average |
| Nurse communication (higher is better) | 3 / 5 | 3.4 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 4 / 5 | 3.1 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.7 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 5 / 5 | 3.3 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 369 | 634 | 611 |
Emergency room
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 186 min | 161 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 2.2% | 1.7% | Worse |
| Emergency department volume | low |
Timely care
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 62% | 61.7% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 91% | 81.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.1% | 12% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 12.2% | 11.7% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 16.7% | 15.5% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 9.2% | 12% | 12.1% | Better |
Readmissions (30-day)
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 12.7% | 14.3% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 19.2% | 21.6% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 16.3% | 17.3% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 18.6% | 20.1% | 19.9% | Better |
Safety & infections
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.95 | 0.97 | 1.00 | Average |
| C. difficile intestinal infections (lower is better) | 0.38 | 0.38 | 0.36 | Average |
Other hospitals near Citizens Memorial Hospital
Perimeter Behavioral Hospital of Springfield
2828 N National, Springfield, MO 65803 · 25.3 mi
Psychiatric · For-profit
Not ratedLakeland Behavioral Health System
440 S Market, Springfield, MO 65806 · 30.5 mi
Psychiatric · For-profit
Not ratedCox Medical Centers
3801 South National Avenue, Springfield, MO 65807 · 32.9 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageMercy Hospital Springfield
2115 S. Fremont Ave, Springfield, MO 65804 · 34.8 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageCedar County Memorial Hospital
1401 South Park Street, El Dorado Springs, MO 64744 · 35.4 mi
Critical Access Hospitals · Government
Not rated
Frequently asked questions
What is Citizens Memorial Hospital's rating?
Citizens Memorial Hospital has 3 out of 5 stars on the CMS overall hospital star rating. The average for Missouri hospitals is 3.1 stars.
How long is the ER wait at Citizens Memorial Hospital?
Patients treated and sent home from the emergency department spent a median of 186 minutes there, from arrival to departure. The Missouri median is 161 minutes.
Does Citizens Memorial Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Citizens Memorial Hospital and how do I contact it?
Citizens Memorial Hospital is at 1500 N Oakland, Bolivar, MO 65613. Phone: (417) 326-6000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.