Acute care hospital in West Plains, MO
Ozarks Healthcare
1100 Kentucky Ave, West Plains, MO 65775 · (417) 256-9111
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Ozarks Healthcare at a glance
Ozarks Healthcare is a non-profit acute care hospital in West Plains, Missouri (Howell County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the Missouri average of 3.1.
59% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 182 minutes in the ER, worse than the Missouri median of 161 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Howell County
- CMS Certification Number
- 260078
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 6 | 0 |
| Safety of care | 1 | 1 | 1 |
| Readmissions | 2 | 8 | 0 |
Ratings
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 66% | 72.2% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 59% | 70.8% | 71.2% | Worse |
| Nurse communication (higher is better) | 4 / 5 | 3.4 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.1 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.7 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 3 / 5 | 3.3 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 367 | 634 | 611 |
Emergency room
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 182 min | 161 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 2.2% | 1.7% | Worse |
| Emergency department volume | low |
Timely care
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 54% | 61.7% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 80% | 81.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 14% | 12% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 14.3% | 11.7% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 14.4% | 15.5% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 11.6% | 12% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 9.2% | 8.7% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.4% | 14.3% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.9% | 21.6% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 15.7% | 17.3% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.7% | 20.1% | 19.9% | Average |
Safety & infections
| Measure | This facility | Missouri avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.49 | 0.97 | 1.00 | Worse |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.00 | 0.55 | 0.48 | Average |
| C. difficile intestinal infections (lower is better) | 0.70 | 0.38 | 0.36 | Average |
Other hospitals near Ozarks Healthcare
Mercy St Francis Hospital
100 West Highway 60, PO Box 82, Mountain View, MO 65548 · 22.5 mi
Critical Access Hospitals · Non-profit
Not ratedBaxter Health Fulton County Hospital
679 North Main Street, Salem, AR 72576 · 24.4 mi
Critical Access Hospitals · Government
Not rated- ★★★★★2Below average
Frequently asked questions
What is Ozarks Healthcare's rating?
Ozarks Healthcare has 2 out of 5 stars on the CMS overall hospital star rating. The average for Missouri hospitals is 3.1 stars.
How long is the ER wait at Ozarks Healthcare?
Patients treated and sent home from the emergency department spent a median of 182 minutes there, from arrival to departure. The Missouri median is 161 minutes.
Does Ozarks Healthcare have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Ozarks Healthcare and how do I contact it?
Ozarks Healthcare is at 1100 Kentucky Ave, West Plains, MO 65775. Phone: (417) 256-9111.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.