Acute care hospital in Kalamazoo, MI
Borgess Medical Center
1521 Gull Road, Kalamazoo, MI 49048 · (269) 226-7000
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Borgess Medical Center at a glance
Borgess Medical Center is a non-profit acute care hospital in Kalamazoo, Michigan (Kalamazoo County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Michigan average of 3.1.
58% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 212 minutes in the ER, worse than the Michigan median of 161 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 5 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Kalamazoo County
- CMS Certification Number
- 230117
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 1 |
| Safety of care | 1 | 4 | 0 |
| Readmissions | 4 | 5 | 0 |
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 59% | 69.3% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 58% | 68.5% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3.5 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 3.1 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 1 / 5 | 2.6 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 1 / 5 | 2.9 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 1,008 | 499 | 611 |
Emergency room
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 212 min | 161 min | 157 min | Worse |
Timely care
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 48% | 59.7% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 87% | 74.7% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.9% | 12% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 12% | 11.3% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 17.7% | 15.2% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 12.6% | 11.9% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 9.5% | 8.6% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 2.1% | 2.4% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.1% | 14.3% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 22.4% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 15% | 17.1% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19% | 19.7% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 6.5% | 6% | 5.8% | Worse |
| Readmission rate after heart bypass surgery (lower is better) | 10.5% | 10.4% | 11.1% | Better |
Safety & infections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3.8% | 4.2% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 0.81 | 1.00 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.50 | 0.67 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.26 | 0.40 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 1.93 | 1.05 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.77 | 0.75 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.40 | 0.32 | 0.36 | Better |
Other hospitals near Borgess Medical Center
Bronson Methodist Hospital
601 John Street, Kalamazoo, MI 49007 · 5.2 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageKalamazoo Regional Psychiatric Hospital
1312 Oakland Dr, Kalamazoo, MI 49008 · 6.2 mi
Psychiatric · Government
Not ratedKalamazoo Behavioral Health Hospital
5802 S 9th St, Kalamazoo, MI 49009 · 10.7 mi
Psychiatric · For-profit
Not ratedBattle Creek VA Medical Center
5500 Armstrong Rd., Battle Creek, MI 49037 · 12.9 mi
Acute Care - Veterans Administration · Government
Not ratedBronson Behavioral Health Hospital
5550 Glenn Cross Rd, Battle Creek, MI 49015 · 13.5 mi
Psychiatric · For-profit
Not ratedBronson Battle Creek Hospital
300 North Avenue, Battle Creek, MI 49017 · 17 mi
Acute Care Hospitals · For-profit
★★★★★3Average
Frequently asked questions
What is Borgess Medical Center's rating?
Borgess Medical Center has 3 out of 5 stars on the CMS overall hospital star rating. The average for Michigan hospitals is 3.1 stars.
How long is the ER wait at Borgess Medical Center?
Patients treated and sent home from the emergency department spent a median of 212 minutes there, from arrival to departure. The Michigan median is 161 minutes.
Does Borgess Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Borgess Medical Center and how do I contact it?
Borgess Medical Center is at 1521 Gull Road, Kalamazoo, MI 49048. Phone: (269) 226-7000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.