Acute care hospital in Springfield, MA
Mercy Medical Ctr
271 Carew Street, Springfield, MA 01104 · (413) 748-9000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mercy Medical Ctr at a glance
Mercy Medical Ctr is a non-profit acute care hospital in Springfield, Massachusetts (Hampden County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the Massachusetts average of 3.2.
67% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 275 minutes in the ER, worse than the Massachusetts median of 219 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 3.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Hampden County
- CMS Certification Number
- 220066
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 6 | 1 |
| Safety of care | 1 | 6 | 0 |
| Readmissions | 0 | 7 | 2 |
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 65% | 67.6% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 67% | 69.5% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 3 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 3 / 5 | 2.7 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 2 / 5 | 3.1 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 2 / 5 | 2.1 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 541 | 867 | 611 |
Emergency room
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 275 min | 219 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 8% | 4% | 1.7% | Worse |
| Emergency department volume | high |
Timely care
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 51% | 53.9% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 24% | 84.1% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.7% | 11.4% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 12.3% | 9.8% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 16.2% | 13.4% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 14.4% | 11.8% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 8.5% | 7.5% | 8.6% | Average |
Readmissions (30-day)
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.5% | 14.8% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 22.9% | 22% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 18% | 17.8% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20.8% | 20.4% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5.2% | 5.7% | 5.8% | Better |
Safety & infections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3.5% | 4.1% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 0.93 | 1.02 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.41 | 0.48 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.41 | 0.66 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 1.17 | 0.78 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.69 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.15 | 0.44 | 0.36 | Better |
Other hospitals near Mercy Medical Ctr
Valley Springs Behavioral Health Hospital
45 Lower Westfield Road, Holyoke, MA 01040 · 6.7 mi
Psychiatric · For-profit
Not ratedMiravista Behavioral Health Center
1233 Main Street, Holyoke, MA 01040 · 6.7 mi
Psychiatric · For-profit
Not rated- ★★★★★4Above average
- ★★★★★4Above average
Northampton VA Medical Center
421 N Main St, Leeds, MA 01053 · 17.1 mi
Acute Care - Veterans Administration · Government
Not ratedJohnson Memorial Hospital
201 Chestnut Hill Road, Stafford Springs, CT 06076 · 18.7 mi
Acute Care Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is Mercy Medical Ctr's rating?
Mercy Medical Ctr has 2 out of 5 stars on the CMS overall hospital star rating. The average for Massachusetts hospitals is 3.2 stars.
How long is the ER wait at Mercy Medical Ctr?
Patients treated and sent home from the emergency department spent a median of 275 minutes there, from arrival to departure. The Massachusetts median is 219 minutes.
Does Mercy Medical Ctr have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mercy Medical Ctr and how do I contact it?
Mercy Medical Ctr is at 271 Carew Street, Springfield, MA 01104. Phone: (413) 748-9000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.