Acute care hospital in Salem, MA
North Shore Medical Center -
81 Highland Avenue, Salem, MA 01970 · (978) 741-1215
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
North Shore Medical Center - at a glance
North Shore Medical Center - is a non-profit acute care hospital in Salem, Massachusetts (Essex County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the Massachusetts average of 3.2.
67% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 271 minutes in the ER, worse than the Massachusetts median of 219 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 7 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Essex County
- CMS Certification Number
- 220035
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 4 | 3 | 0 |
| Safety of care | 2 | 5 | 0 |
| Readmissions | 1 | 8 | 1 |
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 66% | 67.6% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 67% | 69.5% | 71.2% | Worse |
| Nurse communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 3 / 5 | 2.7 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.1 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 2 / 5 | 2.1 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 593 | 867 | 611 |
Emergency room
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 271 min | 219 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 7% | 4% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 44% | 53.9% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 98% | 84.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.9% | 11.4% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 9.1% | 9.8% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 9.8% | 13.4% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 10.1% | 11.8% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 5.9% | 7.5% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 15.6% | 14.8% | 14.4% | Worse |
| Readmission rate after heart failure (lower is better) | 22% | 22% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 18.1% | 17.8% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 23.3% | 20.4% | 19.9% | Worse |
| Readmission rate after hip/knee replacement (lower is better) | 6% | 5.7% | 5.8% | Average |
Safety & infections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 3% | 4.1% | 4.2% | Better |
| Serious complications (patient safety composite) (lower is better) | 0.84 | 1.02 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.35 | 0.48 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.81 | 0.66 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 2.01 | 0.78 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 1.00 | 0.69 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.46 | 0.44 | 0.36 | Better |
Other hospitals near North Shore Medical Center -
Northeast Hospital Corporation
85 Herrick Street, Beverly, MA 01915 · 2.9 mi
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★★★★★3AverageMelrosewakefield Healthcare
585 Lebanon Street, Melrose, MA 02176 · 10.9 mi
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★★★★★3AverageWinchester Hospital
41 Highland Avenue, Winchester, MA 01890 · 15 mi
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★★★★★3AverageMassachusetts Eye and Ear Infirmary -
243 Charles Street, Boston, MA 02114 · 15.2 mi
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Not ratedMassachusetts General Hospital
55 Fruit Street, Boston, MA 02114 · 15.2 mi
Acute Care Hospitals · Non-profit
★★★★★5Much above averageThe Shriners' Hospital for Children - Boston
51 Blossom Street, Boston, MA 02114 · 15.2 mi
Childrens · For-profit
Not rated
Frequently asked questions
What is North Shore Medical Center -'s rating?
North Shore Medical Center - has 5 out of 5 stars on the CMS overall hospital star rating. The average for Massachusetts hospitals is 3.2 stars.
How long is the ER wait at North Shore Medical Center -?
Patients treated and sent home from the emergency department spent a median of 271 minutes there, from arrival to departure. The Massachusetts median is 219 minutes.
Does North Shore Medical Center - have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is North Shore Medical Center - and how do I contact it?
North Shore Medical Center - is at 81 Highland Avenue, Salem, MA 01970. Phone: (978) 741-1215.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.