Acute care hospital in Portland, ME
Northern Light Mercy Hospital
144 State Street, Portland, ME 04101 · (207) 879-3000
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Northern Light Mercy Hospital at a glance
Northern Light Mercy Hospital is a non-profit acute care hospital in Portland, Maine (Cumberland County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Maine average of 3.2.
85% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 208 minutes in the ER, worse than the Maine median of 163 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Church
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Cumberland County
- CMS Certification Number
- 200008
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 6 | 0 |
| Safety of care | 0 | 6 | 0 |
| Readmissions | 1 | 6 | 1 |
Ratings
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 81% | 72.7% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 85% | 72.1% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 4.2 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 4 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 4 / 5 | 3.6 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 3 / 5 | 3.8 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 4 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 861 | 399 | 611 |
Emergency room
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 208 min | 163 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 2.6% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 43% | 64.2% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 98% | 96.3% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 11.6% | 12.5% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 11.9% | 16.3% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 9.7% | 13.1% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 7.6% | 9.5% | 8.6% | Better |
Readmissions (30-day)
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 21.2% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17% | 17.2% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 22% | 19.8% | 19.9% | Worse |
| Readmission rate after hip/knee replacement (lower is better) | 5.5% | 5.8% | 5.8% | Better |
Safety & infections
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.5% | 4.3% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 0.89 | 0.98 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.00 | 0.56 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.88 | 0.69 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.85 | 0.93 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.94 | 0.50 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.69 | 0.42 | 0.36 | Average |
Other hospitals near Northern Light Mercy Hospital
Mainehealth Maine Medical Center
22 Bramhall St, Portland, ME 04102 · 2.1 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageMainehealth Behavioral Health at Spring Harbor
123 Andover Road, Westbrook, ME 04092 · 5.7 mi
Psychiatric · Government
Not ratedMainehealth Mid Coast Hospital
123 Medical Center Drive, Brunswick, ME 04011 · 21.5 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageCentral Maine Medical Center
300 Main Street, Lewiston, ME 04240 · 29.8 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageBridgton Hospital
10 Hospital Drive, Bridgton, ME 04009 · 35.9 mi
Critical Access Hospitals · Non-profit
★★★★★3Average
Frequently asked questions
What is Northern Light Mercy Hospital's rating?
Northern Light Mercy Hospital has 4 out of 5 stars on the CMS overall hospital star rating. The average for Maine hospitals is 3.2 stars.
How long is the ER wait at Northern Light Mercy Hospital?
Patients treated and sent home from the emergency department spent a median of 208 minutes there, from arrival to departure. The Maine median is 163 minutes.
Does Northern Light Mercy Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Northern Light Mercy Hospital and how do I contact it?
Northern Light Mercy Hospital is at 144 State Street, Portland, ME 04101. Phone: (207) 879-3000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.