Acute care hospital in Waterloo, IA
Mercyone Waterloo Medical Center
3421 West Ninth Street, Waterloo, IA 50702 · (319) 272-8000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mercyone Waterloo Medical Center at a glance
Mercyone Waterloo Medical Center is a non-profit acute care hospital in Waterloo, Iowa (Black Hawk County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Iowa average of 3.2.
65% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 223 minutes in the ER, worse than the Iowa median of 127 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 0.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Church
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Black Hawk County
- CMS Certification Number
- 160067
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 0 |
| Safety of care | 2 | 5 | 0 |
| Readmissions | 2 | 8 | 0 |
Ratings
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 66% | 77.7% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 65% | 75.8% | 71.2% | Worse |
| Nurse communication (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 2 / 5 | 3.5 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.9 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 4 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 3.7 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 666 | 275 | 611 |
Emergency room
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 223 min | 127 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 10% | 1.3% | 1.7% | Worse |
| Emergency department volume | low |
Timely care
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 57% | 62.5% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 78% | 78.8% | 74.5% | Average |
Death rates (30-day)
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.5% | 12.2% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 8.5% | 13% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 19.4% | 16.4% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 10.2% | 11.3% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 9.4% | 9.5% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.9% | 14.3% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 18.7% | 21.2% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 15.2% | 17% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.1% | 19.7% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 5% | 5.7% | 5.8% | Better |
Safety & infections
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4% | 4.3% | 4.2% | Average |
| Serious complications (patient safety composite) (lower is better) | 0.98 | 1.09 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 1.01 | 0.63 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.21 | 0.50 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.79 | 0.92 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.45 | 0.65 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.52 | 0.43 | 0.36 | Better |
Other hospitals near Mercyone Waterloo Medical Center
- ★★★★★3Average
Sartori Memorial Hospital, INC
515 College Street, Cedar Falls, IA 50613 · 10 mi
Acute Care Hospitals · Non-profit
Not rated- Not rated
Buchanan County Health Center
1600 First St East, Independence, IA 50644 · 21.3 mi
Critical Access Hospitals · Non-profit
Not ratedWaverly Health Center
312 9th Street SW, Waverly, IA 50677 · 22 mi
Critical Access Hospitals · Government
★★★★★5Much above averageMercyone Oelwein Medical Center
201 Eighth Avenue SE, Oelwein, IA 50662 · 24.8 mi
Critical Access Hospitals · Non-profit
Not rated
Frequently asked questions
What is Mercyone Waterloo Medical Center's rating?
Mercyone Waterloo Medical Center has 4 out of 5 stars on the CMS overall hospital star rating. The average for Iowa hospitals is 3.2 stars.
How long is the ER wait at Mercyone Waterloo Medical Center?
Patients treated and sent home from the emergency department spent a median of 223 minutes there, from arrival to departure. The Iowa median is 127 minutes.
Does Mercyone Waterloo Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mercyone Waterloo Medical Center and how do I contact it?
Mercyone Waterloo Medical Center is at 3421 West Ninth Street, Waterloo, IA 50702. Phone: (319) 272-8000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.