Acute care hospital in Council Bluffs, IA
Chi Health Mercy Council Bluffs
800 Mercy Drive, Council Bluffs, IA 51503 · (712) 328-5000
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Chi Health Mercy Council Bluffs at a glance
Chi Health Mercy Council Bluffs is a non-profit acute care hospital in Council Bluffs, Iowa (Pottawattamie County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the Iowa average of 3.2.
63% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 171 minutes in the ER, worse than the Iowa median of 127 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Pottawattamie County
- CMS Certification Number
- 160028
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 0 |
| Safety of care | 1 | 3 | 0 |
| Readmissions | 0 | 5 | 1 |
Ratings
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 3.7 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 65% | 77.7% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 63% | 75.8% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3.7 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 3.5 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 3 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.9 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 2 / 5 | 3.7 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 4 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 597 | 275 | 611 |
Emergency room
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 171 min | 127 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 2% | 1.3% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 70% | 62.5% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 76% | 78.8% | 74.5% | Average |
Death rates (30-day)
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.6% | 12.2% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 11.6% | 13% | 11.1% | Average |
| Death rate for pneumonia patients (lower is better) | 12.3% | 16.4% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 10.9% | 11.3% | 12.1% | Better |
Readmissions (30-day)
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.8% | 14.3% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.6% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.2% | 17% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.9% | 19.7% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 7.4% | 5.7% | 5.8% | Worse |
Safety & infections
| Measure | This facility | Iowa avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.9% | 4.3% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 0.85 | 1.09 | 1.00 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.00 | 0.50 | 0.48 | Average |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.65 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.23 | 0.43 | 0.36 | Better |
Other hospitals near Chi Health Mercy Council Bluffs
Methodist Jennie Edmundson
933 East Pierce Street, Council Bluffs, IA 51503 · under 1 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageDouglas County Community Mental Health Center
4102 Woolworth Ave, Omaha, NE 68105 · 9.5 mi
Psychiatric · Government
Not ratedOmaha VA Medical Center (VA Nebraska Western Iowa Healthcare System)
4101 Woolworth Avenue, Omaha, NE 68105 · 9.5 mi
Acute Care - Veterans Administration · Government
★★★★★4Above averageBellevue Medical Center
2500 Bellevue Medical Center Dr, Bellevue, NE 68123 · 11.9 mi
Acute Care Hospitals · For-profit
★★★★★4Above averageThe Nebraska Methodist Hospital
8303 Dodge St, Omaha, NE 68114 · 13.9 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average- Not rated
Frequently asked questions
What is Chi Health Mercy Council Bluffs's rating?
Chi Health Mercy Council Bluffs has 5 out of 5 stars on the CMS overall hospital star rating. The average for Iowa hospitals is 3.2 stars.
How long is the ER wait at Chi Health Mercy Council Bluffs?
Patients treated and sent home from the emergency department spent a median of 171 minutes there, from arrival to departure. The Iowa median is 127 minutes.
Does Chi Health Mercy Council Bluffs have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Chi Health Mercy Council Bluffs and how do I contact it?
Chi Health Mercy Council Bluffs is at 800 Mercy Drive, Council Bluffs, IA 51503. Phone: (712) 328-5000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.