Acute care hospital in Oak Park, IL
West Suburban Medical Center
3 Erie Court, Oak Park, IL 60302 · (708) 383-6200
CMS overall hospital star rating
- Patient survey★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
West Suburban Medical Center at a glance
West Suburban Medical Center is a non-profit acute care hospital in Oak Park, Illinois (Cook County).
CMS gives it 1 out of 5 stars on its overall hospital star rating, worse than the Illinois average of 3.
46% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 272 minutes in the ER, worse than the Illinois median of 175 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
It does not provide emergency services.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- No
- Birthing-friendly designation
- Yes
- County
- Cook County
- CMS Certification Number
- 140049
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 0 |
| Safety of care | 1 | 4 | 0 |
| Readmissions | 0 | 5 | 1 |
Ratings
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 1 / 5 | 3.1 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 46% | 70.2% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 46% | 68.6% | 71.2% | Worse |
| Nurse communication (higher is better) | 1 / 5 | 3.3 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 1 / 5 | 2.9 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 1 / 5 | 2.6 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 1 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 2 / 5 | 3.2 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 279 | 558 | 611 |
Emergency room
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 272 min | 175 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 5% | 2.5% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 25% | 62.6% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 33% | 83.7% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 9.9% | 10.5% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 14.1% | 15.4% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 12.3% | 11.8% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 9.7% | 8.2% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 15% | 14.4% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 21.7% | 21.5% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.4% | 17.5% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20.5% | 20.1% | 19.9% | Average |
Safety & infections
| Measure | This facility | Illinois avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.26 | 0.99 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 3.91 | 0.75 | 0.58 | Worse |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.45 | 0.58 | 0.48 | Average |
| MRSA bloodstream infections (lower is better) | 0.84 | 0.55 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.47 | 0.41 | 0.36 | Better |
Other hospitals near West Suburban Medical Center
- ★★★★★4Above average
- Not rated
- Not rated
Shriners Hospital for Children
2211 North Oak Park Ave, Chicago, IL 60707 · 2.1 mi
Childrens · Non-profit
Not ratedAeries Healthcare of Illinois, INC., DBA Riveredge Hospital
8311 West Roosevelt Road, Forest Park, IL 60130 · 2.4 mi
Psychiatric · For-profit
Not ratedLoyola University Medical Center
2160 S 1st Avenue, Maywood, IL 60153 · 3 mi
Acute Care Hospitals · Non-profit
★★★★★2Below average
Frequently asked questions
What is West Suburban Medical Center's rating?
West Suburban Medical Center has 1 out of 5 stars on the CMS overall hospital star rating. The average for Illinois hospitals is 3 stars.
How long is the ER wait at West Suburban Medical Center?
Patients treated and sent home from the emergency department spent a median of 272 minutes there, from arrival to departure. The Illinois median is 175 minutes.
Does West Suburban Medical Center have an emergency room?
No. CMS lists it as not providing emergency services.
Where is West Suburban Medical Center and how do I contact it?
West Suburban Medical Center is at 3 Erie Court, Oak Park, IL 60302. Phone: (708) 383-6200.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.