Acute care hospital in Lihue, HI
Wilcox Memorial Hospital
3-3420 Kuhio Highway, Lihue, HI 96766 · (808) 245-1100
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Wilcox Memorial Hospital at a glance
Wilcox Memorial Hospital is a government acute care hospital in Lihue, Hawaii (Kauai County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the Hawaii average of 3.2.
70% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 156 minutes in the ER, worse than the Hawaii median of 120 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Government - Federal
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Kauai County
- CMS Certification Number
- 120014
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 4 | 0 |
| Safety of care | 1 | 3 | 0 |
| Readmissions | 1 | 5 | 1 |
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.5 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 71% | 70.8% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 70% | 71.9% | 71.2% | Average |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 3 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 4 / 5 | 3.9 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 2.8 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 427 | 657 | 611 |
Emergency room
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 156 min | 120 min | 157 min | Average |
| Patients who left the ER before being seen (lower is better) | 2% | 0.9% | 1.7% | Worse |
| Emergency department volume | medium |
Timely care
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 81% | 76.1% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 65% | 65.6% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 12.5% | 10.7% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 13.3% | 15.1% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 11.2% | 10.7% | 12.1% | Better |
Readmissions (30-day)
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 21.2% | 21% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 16.2% | 16.6% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.6% | 19.5% | 19.9% | Average |
Safety & infections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.04 | 1.07 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.85 | 0.73 | 0.58 | Average |
| MRSA bloodstream infections (lower is better) | 0.91 | 0.23 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.00 | 0.43 | 0.36 | Better |
Other hospitals near Wilcox Memorial Hospital
Samuel Mahelona Memorial Hospital
4800 Kawaihau Road, Kapaa, HI 96746 · 6.6 mi
Critical Access Hospitals · Government
Not ratedKauai Veterans Memorial Hospital
4643 Waimea Canyon Drive, Waimea, HI 96796 · 17.6 mi
Critical Access Hospitals · Government
Not rated
Frequently asked questions
What is Wilcox Memorial Hospital's rating?
Wilcox Memorial Hospital has 2 out of 5 stars on the CMS overall hospital star rating. The average for Hawaii hospitals is 3.2 stars.
How long is the ER wait at Wilcox Memorial Hospital?
Patients treated and sent home from the emergency department spent a median of 156 minutes there, from arrival to departure. The Hawaii median is 120 minutes.
Does Wilcox Memorial Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Wilcox Memorial Hospital and how do I contact it?
Wilcox Memorial Hospital is at 3-3420 Kuhio Highway, Lihue, HI 96766. Phone: (808) 245-1100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.