Acute care hospital in Honolulu, HI
The Queens Medical Center
1301 Punchbowl St, Honolulu, HI 96813 · (808) 538-9011
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Queens Medical Center at a glance
The Queens Medical Center is a non-profit acute care hospital in Honolulu, Hawaii (Honolulu County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Hawaii average of 3.2.
76% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 191 minutes in the ER, worse than the Hawaii median of 120 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 4.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Honolulu County
- CMS Certification Number
- 120001
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 7 | 0 |
| Safety of care | 3 | 3 | 2 |
| Readmissions | 0 | 9 | 2 |
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 73% | 70.8% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 76% | 71.9% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 3 / 5 | 3 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 4 / 5 | 3.9 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 2 / 5 | 2.8 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 3,104 | 657 | 611 |
Emergency room
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 191 min | 120 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 0.9% | 1.7% | Better |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 72% | 76.1% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 52% | 65.6% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.3% | 11.4% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 9.4% | 10.7% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 15.3% | 15.1% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 10.5% | 10.7% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 8.2% | 9% | 8.6% | Average |
| Death rate for heart bypass surgery patients (lower is better) | 1.6% | 1.9% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.3% | 14.2% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 21.2% | 21% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.4% | 16.6% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 17.5% | 19.5% | 19.9% | Better |
| Readmission rate after hip/knee replacement (lower is better) | 6.1% | 5.7% | 5.8% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 10.4% | 10.8% | 11.1% | Better |
Safety & infections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4% | 4.2% | 4.2% | Average |
| Serious complications (patient safety composite) (lower is better) | 1.34 | 1.07 | 1.00 | Worse |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.45 | 0.73 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.75 | 0.78 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 1.14 | 1.05 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.34 | 0.23 | 0.68 | Better |
| C. difficile intestinal infections (lower is better) | 0.43 | 0.43 | 0.36 | Better |
Other hospitals near The Queens Medical Center
Straub Clinic and Hospital
888 S King Street, Honolulu, HI 96813 · under 1 mi
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★★★★★4Above averageKapiolani Medical Center for Women & Children
1319 Punahou Street, Honolulu, HI 96826 · 2.1 mi
Childrens · Non-profit
Not ratedShriners Hospital for Children
1310 Punahou Street, Honolulu, HI 96826 · 2.1 mi
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Not ratedKaiser Foundation Hospital
3288 Moanalua Rd, Honolulu, HI 96819 · 3 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageKuakini Medical Center
347 North Kuakini Street, Honolulu, HI 96817 · 3.1 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageTripler Amc (Ft Shafter)
1 Jarrett White Rd, Honolulu, HI 96859 · 4.2 mi
Acute Care - Department of Defense · Government
Not rated
Frequently asked questions
What is The Queens Medical Center's rating?
The Queens Medical Center has 3 out of 5 stars on the CMS overall hospital star rating. The average for Hawaii hospitals is 3.2 stars.
How long is the ER wait at The Queens Medical Center?
Patients treated and sent home from the emergency department spent a median of 191 minutes there, from arrival to departure. The Hawaii median is 120 minutes.
Does The Queens Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is The Queens Medical Center and how do I contact it?
The Queens Medical Center is at 1301 Punchbowl St, Honolulu, HI 96813. Phone: (808) 538-9011.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.