Acute care hospital in Jacksonville, FL
Mayo Clinic
4500 San Pablo Rd, Jacksonville, FL 32224 · (904) 953-2000
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mayo Clinic at a glance
Mayo Clinic is a non-profit acute care hospital in Jacksonville, Florida (Duval County).
CMS gives it 5 out of 5 stars on its overall hospital star rating, better than the Florida average of 3.1.
89% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 206 minutes in the ER, worse than the Florida median of 155 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 11 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- County
- Duval County
- CMS Certification Number
- 100151
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 6 | 2 | 0 |
| Safety of care | 4 | 3 | 0 |
| Readmissions | 1 | 9 | 1 |
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 87% | 67.5% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 89% | 68.3% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 2.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 2.4 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 4 / 5 | 2.1 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 2.6 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.3 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,683 | 1,250 | 611 |
Emergency room
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 206 min | 155 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 1% | 1% | 1.7% | Better |
| Emergency department volume | high |
Timely care
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 65% | 72.7% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 50% | 54.3% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.1% | 11.7% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 8.8% | 10.2% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 11.2% | 14.5% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 10.1% | 12.3% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 7% | 8.4% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 2% | 2.4% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 15.2% | 14.7% | 14.4% | Worse |
| Readmission rate after heart failure (lower is better) | 21.5% | 21.7% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 16.7% | 17.5% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 18.5% | 20.1% | 19.9% | Better |
| Readmission rate after hip/knee replacement (lower is better) | 6% | 6% | 5.8% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 9.6% | 11.3% | 11.1% | Better |
Safety & infections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.8% | 4.1% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 0.94 | 0.97 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.60 | 0.42 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.42 | 0.29 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 1.19 | 0.59 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.21 | 0.64 | 0.68 | Better |
| C. difficile intestinal infections (lower is better) | 0.29 | 0.19 | 0.36 | Better |
Other hospitals near Mayo Clinic
Baptist Medical Center Beaches
1350 13th Ave S, Jacksonville Beach, FL 32250 · 3 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageHCA Florida Memorial Hospital
3625 University Blvd S, Jacksonville, FL 32216 · 7.2 mi
Acute Care Hospitals · For-profit
★★★★★2Below average- Not rated
Ascension St Vincent's Southside
4201 Belfort Rd, Jacksonville, FL 32216 · 7.2 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageRiver Point Behavioral Health
6300 Beach Blvd, Jacksonville, FL 32216 · 7.2 mi
Psychiatric · For-profit
Not ratedBaptist Health Medical Center - Jacksonville
800 Prudential Dr, Jacksonville, FL 32207 · 10.8 mi
Acute Care Hospitals · Non-profit
★★★★★4Above average
Frequently asked questions
What is Mayo Clinic's rating?
Mayo Clinic has 5 out of 5 stars on the CMS overall hospital star rating. The average for Florida hospitals is 3.1 stars.
How long is the ER wait at Mayo Clinic?
Patients treated and sent home from the emergency department spent a median of 206 minutes there, from arrival to departure. The Florida median is 155 minutes.
Does Mayo Clinic have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mayo Clinic and how do I contact it?
Mayo Clinic is at 4500 San Pablo Rd, Jacksonville, FL 32224. Phone: (904) 953-2000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.