Acute care hospital in Phoenix, AZ
Banner Estrella Medical Center
9201 West Thomas Road, Phoenix, AZ 85037 · (623) 327-4000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Banner Estrella Medical Center at a glance
Banner Estrella Medical Center is a non-profit acute care hospital in Phoenix, Arizona (Maricopa County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, close to the Arizona average of 3.1.
68% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 236 minutes in the ER, worse than the Arizona median of 180 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 3 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Maricopa County
- CMS Certification Number
- 030115
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 1 | 7 | 0 |
| Safety of care | 2 | 5 | 0 |
| Readmissions | 0 | 7 | 1 |
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 67% | 68.1% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 68% | 67.6% | 71.2% | Average |
| Nurse communication (higher is better) | 3 / 5 | 3 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 2 / 5 | 2.4 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.4 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 2.9 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 2 / 5 | 2.9 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 4 / 5 | 2.9 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 882 | 587 | 611 |
Emergency room
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 236 min | 180 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 3% | 2.2% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 55% | 60% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 90% | 76.6% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 11.8% | 11.9% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 8.9% | 10.4% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 16.8% | 14.9% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 11% | 12% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 7% | 8.7% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 3.2% | 2.3% | 2.4% | Worse |
Readmissions (30-day)
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.2% | 14.4% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 20.4% | 20.9% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 15.9% | 17.2% | 17.3% | Better |
| Readmission rate after COPD (lower is better) | 19.2% | 19.9% | 19.9% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 12.6% | 11.5% | 11.1% | Worse |
Safety & infections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.24 | 1.02 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.73 | 0.54 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.18 | 0.38 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.98 | 0.86 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 1.04 | 1.01 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.53 | 0.60 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.61 | 0.33 | 0.36 | Better |
Other hospitals near Banner Estrella Medical Center
Copper Springs East- Gilbert
10550 West McDowell Road, Avondale, AZ 85392 · 2.5 mi
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Not ratedAurora Behavioral Health System
6015 West Peoria Avenue, Glendale, AZ 85302 · 7.6 mi
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Not ratedAbrazo West Campus
13677 West McDowell Road, Goodyear, AZ 85395 · 7.9 mi
Acute Care Hospitals · For-profit
★★★★★2Below averageBanner Boswell Medical Center
13632 N 99th Ave, Sun City, AZ 85351 · 8.3 mi
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★★★★★3AverageAbrazo Central Campus
2000 West Bethany Home Road, Phoenix, AZ 85015 · 9.7 mi
Acute Care Hospitals · For-profit
★★★★★2Below averageThe Core Institute Specialty Hosp
6501 North 19th Avenue, Phoenix, AZ 85015 · 9.7 mi
Acute Care Hospitals · For-profit
Not rated
Frequently asked questions
What is Banner Estrella Medical Center's rating?
Banner Estrella Medical Center has 3 out of 5 stars on the CMS overall hospital star rating. The average for Arizona hospitals is 3.1 stars.
How long is the ER wait at Banner Estrella Medical Center?
Patients treated and sent home from the emergency department spent a median of 236 minutes there, from arrival to departure. The Arizona median is 180 minutes.
Does Banner Estrella Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Banner Estrella Medical Center and how do I contact it?
Banner Estrella Medical Center is at 9201 West Thomas Road, Phoenix, AZ 85037. Phone: (623) 327-4000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.