Acute care hospital in Glendale, AZ
Abrazo Arrowhead Hospital
18701 North 67th Avenue, Glendale, AZ 85308 · (623) 561-1000
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Abrazo Arrowhead Hospital at a glance
Abrazo Arrowhead Hospital is a for-profit acute care hospital in Glendale, Arizona (Maricopa County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the Arizona average of 3.1.
56% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 132 minutes in the ER, better than the Arizona median of 180 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 3.
Facility details
- Type
- Acute care hospital
- Ownership
- Proprietary
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Maricopa County
- CMS Certification Number
- 030094
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 4 | 3 | 0 |
| Readmissions | 0 | 6 | 3 |
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 58% | 68.1% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 56% | 67.6% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 2.4 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 1 / 5 | 2.4 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 2 / 5 | 2.9 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 1 / 5 | 2.9 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 2 / 5 | 2.9 / 5 | 3.3 / 5 | Worse |
| Completed patient surveys | 1,617 | 587 | 611 |
Emergency room
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 132 min | 180 min | 157 min | Better |
| Patients who left the ER before being seen (lower is better) | 1% | 2.2% | 1.7% | Better |
| Emergency department volume | high |
Timely care
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 40% | 60% | 63.8% | Worse |
| Healthcare workers given a flu vaccine (higher is better) | 71% | 76.6% | 74.5% | Average |
Death rates (30-day)
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.2% | 11.9% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 10.2% | 10.4% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 14.3% | 14.9% | 15.3% | Better |
| Death rate for stroke patients (lower is better) | 14.4% | 12% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 9.2% | 8.7% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 2.2% | 2.3% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 15.5% | 14.4% | 14.4% | Worse |
| Readmission rate after heart failure (lower is better) | 20.5% | 20.9% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 16.5% | 17.2% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.9% | 19.9% | 19.9% | Average |
| Readmission rate after hip/knee replacement (lower is better) | 6.6% | 5.8% | 5.8% | Worse |
| Readmission rate after heart bypass surgery (lower is better) | 11.4% | 11.5% | 11.1% | Average |
Safety & infections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.3% | 4.2% | 4.2% | Average |
| Serious complications (patient safety composite) (lower is better) | 1.09 | 1.02 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.33 | 0.54 | 0.58 | Average |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.15 | 0.38 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.00 | 0.86 | 0.80 | Better |
| MRSA bloodstream infections (lower is better) | 0.90 | 0.60 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.21 | 0.33 | 0.36 | Better |
Other hospitals near Abrazo Arrowhead Hospital
Banner Thunderbird Medical Center
5555 West Thunderbird Road, Glendale, AZ 85306 · 2.6 mi
Acute Care Hospitals · Government
★★★★★4Above averageHonorhealth Deer Valley Medical Center
19829 North 27th Avenue, Phoenix, AZ 85027 · 4.9 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageQuail Run Behavioral Health
2545 West Quail Avenue, Phoenix, AZ 85027 · 4.9 mi
Psychiatric · Non-profit
Not ratedAurora Behavioral Health System
6015 West Peoria Avenue, Glendale, AZ 85302 · 6.4 mi
Psychiatric · For-profit
Not ratedBanner Boswell Medical Center
13632 N 99th Ave, Sun City, AZ 85351 · 6.8 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageDestiny Springs Healthcare
17300 North Dysart Road, Surprise, AZ 85378 · 7.8 mi
Psychiatric · For-profit
Not rated
Frequently asked questions
What is Abrazo Arrowhead Hospital's rating?
Abrazo Arrowhead Hospital has 2 out of 5 stars on the CMS overall hospital star rating. The average for Arizona hospitals is 3.1 stars.
How long is the ER wait at Abrazo Arrowhead Hospital?
Patients treated and sent home from the emergency department spent a median of 132 minutes there, from arrival to departure. The Arizona median is 180 minutes.
Does Abrazo Arrowhead Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Abrazo Arrowhead Hospital and how do I contact it?
Abrazo Arrowhead Hospital is at 18701 North 67th Avenue, Glendale, AZ 85308. Phone: (623) 561-1000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.