Acute care hospital in Florence, AL
North Alabama Medical Center
1701 Veterans Drive, Florence, AL 35630 · (256) 768-8400
CMS overall hospital star rating
- Patient survey★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
North Alabama Medical Center at a glance
North Alabama Medical Center is a for-profit acute care hospital in Florence, Alabama (Lauderdale County).
CMS gives it 2 out of 5 stars on its overall hospital star rating, worse than the Alabama average of 2.7.
55% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 147 minutes in the ER, close to the Alabama median of 153 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 5 and worse on 3.
Facility details
- Type
- Acute care hospital
- Ownership
- Proprietary
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Lauderdale County
- CMS Certification Number
- 010006
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 3 |
| Safety of care | 4 | 4 | 0 |
| Readmissions | 1 | 8 | 0 |
Ratings
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 3.2 / 5 | Worse |
Patient survey
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 61% | 70.5% | 71.7% | Worse |
| Patients who would definitely recommend the hospital (higher is better) | 55% | 70.5% | 71.2% | Worse |
| Nurse communication (higher is better) | 2 / 5 | 3.3 / 5 | 3.4 / 5 | Worse |
| Doctor communication (higher is better) | 2 / 5 | 3.3 / 5 | 3.1 / 5 | Worse |
| Communication about medicines (higher is better) | 2 / 5 | 2.7 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 2 / 5 | 3.1 / 5 | 3.3 / 5 | Worse |
| Cleanliness (higher is better) | 2 / 5 | 2.8 / 5 | 3.4 / 5 | Worse |
| Quietness at night (higher is better) | 4 / 5 | 4 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,781 | 619 | 611 |
Emergency room
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 147 min | 153 min | 157 min | Better |
| Patients who left the ER before being seen (lower is better) | 1% | 2.3% | 1.7% | Better |
| Emergency department volume | high |
Timely care
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 61% | 62.5% | 63.8% | Average |
| Healthcare workers given a flu vaccine (higher is better) | 64% | 62.9% | 74.5% | Worse |
Death rates (30-day)
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13.7% | 12.5% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 13% | 11.7% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 19.3% | 16.8% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 17.3% | 14.3% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 7% | 8.9% | 8.6% | Better |
| Death rate for heart bypass surgery patients (lower is better) | 5.3% | 2.7% | 2.4% | Worse |
Readmissions (30-day)
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 14.1% | 14.3% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 23.1% | 21.3% | 21.4% | Worse |
| Readmission rate after pneumonia (lower is better) | 17.8% | 17.3% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 23.6% | 19.9% | 19.9% | Worse |
| Readmission rate after hip/knee replacement (lower is better) | 5.1% | 6% | 5.8% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 13% | 11.7% | 11.1% | Worse |
Safety & infections
| Measure | This facility | Alabama avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Complication rate for hip/knee replacement (lower is better) | 4.8% | 4.5% | 4.2% | Worse |
| Serious complications (patient safety composite) (lower is better) | 1.14 | 1.05 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.00 | 0.64 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.22 | 0.52 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.00 | 0.62 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.00 | 0.66 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.43 | 0.81 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.03 | 0.37 | 0.36 | Better |
Other hospitals near North Alabama Medical Center
Helen Keller Hospital
1300 South Montgomery Avenue, Sheffield, AL 35660 · 5.1 mi
Acute Care Hospitals · Government
★★★★★2Below averageNorth Alabama Shoals Hospital
201 West Avalon Avenue, Muscle Shoals, AL 35661 · 6.8 mi
Acute Care Hospitals · For-profit
Not ratedRussellville Hospital
15155 Highway 43, Russellville, AL 35653 · 23.2 mi
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★★★★★4Above averageTishomingo Health Services INC
1777 Curtis Drive, Iuka, MS 38852 · 31.6 mi
Acute Care Hospitals · Non-profit
★★★★★2Below averageAthens Limestone Hospital
700 West Market Street, Athens, AL 35611 · 32.9 mi
Acute Care Hospitals · Government
★★★★★2Below averageRed Bay Hospital
211 Hospital Road, Red Bay, AL 35582 · 34.1 mi
Critical Access Hospitals · Government
Not rated
Frequently asked questions
What is North Alabama Medical Center's rating?
North Alabama Medical Center has 2 out of 5 stars on the CMS overall hospital star rating. The average for Alabama hospitals is 2.7 stars.
How long is the ER wait at North Alabama Medical Center?
Patients treated and sent home from the emergency department spent a median of 147 minutes there, from arrival to departure. The Alabama median is 153 minutes.
Does North Alabama Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is North Alabama Medical Center and how do I contact it?
North Alabama Medical Center is at 1701 Veterans Drive, Florence, AL 35630. Phone: (256) 768-8400.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.