hospice in Charlotte, NC
Novant Health Hospice and Palliative Care A Department of Novant Health
324 N McDowell Street, PO Box 33549, Charlotte, Nc 28233-3549, Charlotte, NC 28204 · (704) 384-6478
CMS family caregiver survey star rating
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Novant Health Hospice and Palliative Care A Department of Novant Health at a glance
Novant Health Hospice and Palliative Care A Department of Novant Health is a non-profit hospice in Charlotte, North Carolina (Mecklenburg County).
CMS gives it 3 out of 5 stars on its family caregiver survey star rating, worse than the North Carolina average of 4.2.
86% of family caregivers said they would definitely recommend this hospice (national average 84.9%).
It cares for about 88 patients on an average day.
Facility details
- Type
- Hospice
- Ownership
- Non-Profit
- Medicare-certified since
- May 23, 1995
- County
- Mecklenburg County
- CMS Certification Number
- 341575
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Family caregiver survey star rating (higher is better) | 3 / 5 | 4.2 / 5 | 3.7 / 5 | Worse |
Family survey
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Families who rated the hospice 9 or 10 (higher is better) | 85% | 85.7% | 82.7% | Average |
| Families who would definitely recommend the hospice (higher is better) | 86% | 88.4% | 84.9% | Average |
| Patient always got help for pain and symptoms (higher is better) | 79% | 78.6% | 76.4% | Average |
| Hospice team always provided timely help (higher is better) | 77% | 80.6% | 77.8% | Average |
| Patient always treated with respect (higher is better) | 91% | 92.7% | 91.3% | Average |
| Hospice team always communicated well (higher is better) | 82% | 84.7% | 81.7% | Average |
| Right amount of emotional and spiritual support (higher is better) | 89% | 91.9% | 91% | Average |
Quality of care
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patients who got all recommended care at admission (higher is better) | 99.8% | 96.9% | 92.5% | Better |
| Visits from staff in the last days of life (higher is better) | 78% | 65.4% | 56.3% | Better |
| Hospice Care Index (0–10) (higher is better) | 9 | 9.5 | 8.9 | Average |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Average patients per day | 88 | 169 | 67 |
Where this hospice provides care
Other hospices near Novant Health Hospice and Palliative Care A Department of Novant Health
Hospice & Palliative Care Charlotte Region
7845 Little Avenue, Charlotte, NC 28226 · 7.7 mi
Non-profit
★★★★★4Above averageEpic Care Health LLC
1012 Market St Suite 307, Fort Mill, SC 29708 · 14.6 mi
Not ratedCaring Seasons Health LLC
100 Main Street Suite 204, Fort Mill, SC 29715 · 15.2 mi
Not ratedHospice & Palliative Care Palmetto Region
1061 Red Venture Drive Suite 130, Fort Mill, SC 29707 · 15.8 mi
Non-profit
★★★★★3Average- ★★★★★3Average
- ★★★★★4Above average
Frequently asked questions
What is Novant Health Hospice and Palliative Care A Department of Novant Health's rating?
Novant Health Hospice and Palliative Care A Department of Novant Health has 3 out of 5 stars on the CMS family caregiver survey star rating. The average for North Carolina hospices is 4.2 stars.
Where is Novant Health Hospice and Palliative Care A Department of Novant Health and how do I contact it?
Novant Health Hospice and Palliative Care A Department of Novant Health is at 324 N McDowell Street, PO Box 33549, Charlotte, Nc 28233-3549, Charlotte, NC 28204. Phone: (704) 384-6478.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.