hospice in Charlton, MA
Overlook Hospice Services
88 Masonic Home Road, Davenport Bldg, 2nd Fl, Charlton, MA 01507 · (508) 765-1515
CMS family caregiver survey star rating
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Overlook Hospice Services at a glance
Overlook Hospice Services is a non-profit hospice in Charlton, Massachusetts (Worcester County).
CMS gives it 4 out of 5 stars on its family caregiver survey star rating, close to the Massachusetts average of 3.8.
88% of family caregivers said they would definitely recommend this hospice (national average 84.9%).
It cares for about 35 patients on an average day.
Facility details
- Type
- Hospice
- Ownership
- Non-Profit
- Medicare-certified since
- November 9, 2005
- County
- Worcester County
- CMS Certification Number
- 221565
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Family caregiver survey star rating (higher is better) | 4 / 5 | 3.8 / 5 | 3.7 / 5 | Average |
Family survey
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Families who rated the hospice 9 or 10 (higher is better) | 86% | 81.8% | 82.7% | Average |
| Families who would definitely recommend the hospice (higher is better) | 88% | 84.8% | 84.9% | Average |
| Patient always got help for pain and symptoms (higher is better) | 82% | 75.6% | 76.4% | Better |
| Hospice team always provided timely help (higher is better) | 84% | 77.4% | 77.8% | Better |
| Patient always treated with respect (higher is better) | 93% | 91.4% | 91.3% | Average |
| Hospice team always communicated well (higher is better) | 85% | 81.3% | 81.7% | Average |
| Right amount of emotional and spiritual support (higher is better) | 91% | 91.3% | 91% | Average |
Quality of care
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patients who got all recommended care at admission (higher is better) | 86.4% | 94.2% | 92.5% | Worse |
| Visits from staff in the last days of life (higher is better) | 51.2% | 66.8% | 56.3% | Worse |
| Hospice Care Index (0–10) (higher is better) | 9 | 9.3 | 8.9 | Average |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Average patients per day | 35 | 95 | 67 |
Where this hospice provides care
Other hospices near Overlook Hospice Services
Compassus - Greater Western Massachusetts
19 Midstate Drive, Suite 130, Auburn, MA 01501 · 7.7 mi
For-profit
Not rated- Not rated
- ★★★★★5Much above average
- ★★★★★3Average
- ★★★★★4Above average
- ★★★★★3Average
Frequently asked questions
What is Overlook Hospice Services's rating?
Overlook Hospice Services has 4 out of 5 stars on the CMS family caregiver survey star rating. The average for Massachusetts hospices is 3.8 stars.
Where is Overlook Hospice Services and how do I contact it?
Overlook Hospice Services is at 88 Masonic Home Road, Davenport Bldg, 2nd Fl, Charlton, MA 01507. Phone: (508) 765-1515.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.