hospice in West Springfield, MA
Baystate Hospice
30 Capital Dr, Suite A, West Springfield, MA 01089 · (413) 794-6411
CMS family caregiver survey star rating
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Baystate Hospice at a glance
Baystate Hospice is a non-profit hospice in West Springfield, Massachusetts (Hampden County).
CMS gives it 3 out of 5 stars on its family caregiver survey star rating, worse than the Massachusetts average of 3.8.
83% of family caregivers said they would definitely recommend this hospice (national average 84.9%).
It cares for about 125 patients on an average day.
Facility details
- Type
- Hospice
- Ownership
- Non-Profit
- Medicare-certified since
- September 21, 1988
- County
- Hampden County
- CMS Certification Number
- 221521
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Family caregiver survey star rating (higher is better) | 3 / 5 | 3.8 / 5 | 3.7 / 5 | Worse |
Family survey
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Families who rated the hospice 9 or 10 (higher is better) | 82% | 81.8% | 82.7% | Average |
| Families who would definitely recommend the hospice (higher is better) | 83% | 84.8% | 84.9% | Average |
| Patient always got help for pain and symptoms (higher is better) | 78% | 75.6% | 76.4% | Average |
| Hospice team always provided timely help (higher is better) | 77% | 77.4% | 77.8% | Average |
| Patient always treated with respect (higher is better) | 90% | 91.4% | 91.3% | Average |
| Hospice team always communicated well (higher is better) | 83% | 81.3% | 81.7% | Average |
| Right amount of emotional and spiritual support (higher is better) | 90% | 91.3% | 91% | Average |
Quality of care
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patients who got all recommended care at admission (higher is better) | 93.5% | 94.2% | 92.5% | Average |
| Visits from staff in the last days of life (higher is better) | 52.5% | 66.8% | 56.3% | Worse |
| Hospice Care Index (0–10) (higher is better) | 10 | 9.3 | 8.9 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Average patients per day | 125 | 95 | 67 |
Where this hospice provides care
Other hospices near Baystate Hospice
Hospice Services of Western & Central Mass
967 Springfield Street, Feeding Hills, MA 01030 · 4.1 mi
For-profit
Not ratedHarmony Hospice LLC
450 Memorial Drive, Suite 407, Chicopee, MA 01020 · 5.6 mi
Not rated- ★★★★★4Above average
Legacy Lifecare Home Health and Hospice Care- West
770 Converse Street, Longmeadow, MA 01106 · 7.1 mi
Non-profit
★★★★★5Much above average- ★★★★★3Average
- ★★★★★4Above average
Frequently asked questions
What is Baystate Hospice's rating?
Baystate Hospice has 3 out of 5 stars on the CMS family caregiver survey star rating. The average for Massachusetts hospices is 3.8 stars.
Where is Baystate Hospice and how do I contact it?
Baystate Hospice is at 30 Capital Dr, Suite A, West Springfield, MA 01089. Phone: (413) 794-6411.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.